How to Request a Pool Fob (Step-by-Step)
Step 1: Submit a Request Through Customer Support
All pool fob requests must be submitted through FirstService Residential’s Customer Support portal.
👉 Submit your request here:
https://txsupport.fsresidential.com/hc/en-us/requests/new
Do not email the board or management requesting a pool fob.
You must submit a formal request online for it to be reviewed and processed.
Step 2: Fill Out the Request Form
Once you open the request link, fill out the form with your information and follow the prompts on the screen.
The form is self-explanatory, but you will be asked to provide:
Your name and contact information
Your property address
The association name (Oaks at San Gabriel)
The type of request
A brief description of what you are requesting
Be sure to indicate whether this is a first-time pool fob or a replacement/additional fob.
Incomplete requests may delay processing.
Step 3: Submit Your Request
After completing the form:
Submit your request through the portal
Management will review the request
Management will follow up if any additional information or payment is required
Please allow reasonable time for review and processing.
Pool Fob Fees (Important)
First-time pool fobs: Free
Replacement or additional pool fobs: $35 per fob
If payment is required, management will contact you with next steps.
Quick Reminders
✔ Requests must be submitted online
✔ First-time fobs are free
✔ Replacement or additional fobs are $35 each
✔ Management will follow up if payment is needed
This information is provided for general guidance. In the event of a conflict, the Association’s governing documents and adopted policies control.
